Are you out boating and need information or wish to report something regarding the waterway?
- In case of emergency (serious accident, life-threatening situation, boat taking on water, fire, etc.)? Call 112.
- Not an emergency? Send an email to mobilite.infrastructures@spw.wallonie.be with as many details as possible (photos, date and time of the incident, location details, etc.).
- Not an emergency, but urgent enough to require attention? Contact the Waterways duty service by phone at +32 81 219 555 (French only). This service is available 24/7.
Safety instructions (serious accident, danger to life, etc.), call 112.
If you notice:
- a issue or problem on a waterway (fallen tree, drifting boat, etc.);
- a fault in signage or street lighting along towpaths or near lock sites;
- a hazard or dangerous situation (collapsed bank, fallen sign, etc.);
- or if you wish to share a suggestion;
We invite you to send your report to mobilite.infrastructures@spw.wallonie.be (SPW Mobility and Infrastructure user relations unit), who will handle your request and forward it to the relevant department. If you send us an email, please don't hesitate to include a photo and the exact location (GPS coordinates or address) to help us process your report.
If a particular event is affecting navigation (slow traffic, traffic at a standstill, accident, etc.), please contact the Waterways hotline (+32 81 219 555, French speaking) at the Perex Centre.
All applications submitted to the User Relations Unit of SPW Mobility and Infrastructure are processed within a maximum period of 40 calendar days.
The waterway must be managed by the Wallonia Public Service Mobility and Infrastructure.
- Use the WalOnMap application. This link shows the routes of the waterways making up Wallonia's hydraulic network.