Before analysing your request to increase rates, we check that you are compliant with the following legal obligations:
- the existence of a person responsible for receiving customer complaints within the company. (Art. D201 Belgian Water Code)
- the existence of quarterly payments for the water bill. (Art. D30 Belgian Water Code)
- the application of the pricing structure referred to in the Belgian Water Code. (Art. D228 Belgian Water Code)
- the existence of a valid overview diagram for the delivery of water. (Art. R264 Belgian Water Code)
- the existence of a valid internal emergency and intervention plan in the event of an event affecting drinking water quality. (Art. R262 Belgian Water Code)
- the transmission of information to customers on the actions used to prevent the wear and tear of water meters. (Art. D198 Belgian Water Code)
- the transmission of useful information to customers about protecting installations following a variation in pressure or removal of service. (Art. D206 Belgian Water Code)
- the statement of connections where pressure is non-compliant (less than 2 bar or more than 10 bar) or where the flow is not compliant (< 300 l/h). (Art. R270 b-6 Belgian Water Code)
- the existence of a schedule for making connections compliant that do not meet the pressure and flow conditions. (Art. R270 b-6 Belgian Water Code)
- informing the public about the current technical and administrative taxes and rates. (Art. D209 Belgian Water Code)
- the transmission to the DGARNE (Directorate-General for Agriculture, Natural Resources and the Environment) of a water quality control programme. (Art. D188 and R258 Belgian Water Code).
- the transmission of the results of the water quality analyses to DGARNE. (Art. R260 Belgian Water Code)
- transmission of the activity report of the SPGE Water Social Fund. (Art. R311 Belgian Water Code)